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100% Canadian Owned and Operated Business.

Company Policies

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Off the Wall Creations Ltd.
123 Your Store Road
Store City, Store State Store Zip Code

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday provided the merchandise is n stock, Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

Canada Post
Canpar

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

We do not back-order items, if they are not in stock they will be need to be re-ordered at a later date.

 

Returns, Refunds and Exchanges Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

Please email info@offthewallcreations.com to request a refund and you will receive instructions on the return procedure.

Return Exceptions

Merchandise that has been willfully damaged or altered will not be accepted for return or exchange.

Exchanges

You may exchange an item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.